Refund & Cancellation Policy

1. Free trial

New accounts include a 7-day free trial with full access to paid features. You are not charged during the trial. This lets you evaluate Manjiva before paying anything.

2. Subscriptions & renewal

Plus and Family are monthly subscriptions billed via our payment partner, Razorpay. After your free trial, your chosen plan renews automatically each month until you cancel. Each renewal grants a further month of access.

3. Cancelling

• You can cancel at any time from the Plans & Billing page in the app, or by emailing us.
• When you cancel, your subscription does not renew again. You keep access to paid features until the end of the period you have already paid for.
• After the paid period ends, your account moves to the free plan — you can still view your saved records; AI features turn off until you resubscribe.

4. Refunds

• Because a free trial is provided before any charge, monthly subscription fees are generally non-refundable once a billing period has started.
• If you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), contact us within 7 days and we will refund the incorrect amount.
• Approved refunds are processed to the original payment method via Razorpay, typically within 5–7 business days.

5. Failed payments

If an automatic renewal payment fails, your paid features may pause until payment succeeds. Your stored records remain safe and viewable.

6. Contact

For cancellations or refund requests: support@manjiva.com
Noida, Uttar Pradesh, India
Phone support and grievance contact: Contact Us

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